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FAQ

Q. Can you send somebody to pick up my computer?
A. Absolutely. We know that you donít have time to drive all around New York with your computer. Just let us know when and where to pick it up.

Q. Can I drop off my computer at your office?
A. Absolutely. If youíre going to be in the area, we would love for you to drop by Mon-Fri, 10AM-4PM.

Q. Will my documents be safe?
A. Computer Fix NY considers your important documents to be our important documents. Even if your problem has nothing to do with lost data, we will back up any important data for you before beginning to work on your computer.

Q. Is my personal information safe?
A. Yes. We never share any of our customerís identifiable information with any third parties. Please review our Privacy Policy for more information.

Q. I need immediate help with my computer. Can you come to me?
A. Not only can we come to you, we can connect to your computer remotely as long as you have an internet connection. If you donít have an internet connection, we can certainly send a technician to your location.

Q. Do you need parts for my computer, like a keyboard, mouse, or printer?
A. Probably not. Unless the problem youíre having is related to one of those parts, we donít need them.

Q. Do you fix desktops, laptops, and Macs?
A. Yes. If itís a computer, we can fix it.

Q. Is there any operating system you wonít work with?
A. No, we are proficient in every widely used operating system.

Q. How can I pay you?
A. You can pay by cash, credit card, or check.

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